Question

DocuSign Support

Forum|Forum|6 months ago
June 6, 2025
1 reply
32 views

+3

sgreer
Active Voice

I keep trying to log in to support to submit a technical support ticket and it keeps telling me there is an error and to contact my account administrator (of which I am). Who/How can I get this corrected so I can submit cases on behalf of my customer?

+6

Jerry.Withers
Docusign Employee
Forum|Forum|6 months ago
June 6, 2025

@sgreer You can request support in the Partner Portal > Support > Technical Support menu item. If having a problem with that path, try using the Partner Program Support Form at https://partners.docusign.com/s/partner-program-support-form?t=1744907449912 to request troubleshooting.

Please keep us posted on your progress.
Regards,
Jerry

Jerry Withers, Senior Partner Specialist, Docusign

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