about the documents contents in support portal show as blank after login partner account

​@Hengfeng Ge Thanks for bringing this up.  One question, have you tried just refreshing the page when it fails to show the content? Does that work for you or your colleague?

Regards,
Jerry

​@Jerry.Withers Haha, If refresh could have solved it, this problem wouldn't have bothered me and my colleagues for more than a year, and we are both proficient in web development, we try everything we can try. thanks.

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​@Hengfeng Ge As expected, but had to ask as its always one of the first things I will get asked.  I’ll pass this on to ​@Manuel.Cherchi’s team then.

Regards,
Jerry

Hi ​@Hengfeng Ge,
 

Thank you for your detailed observations and for sharing the steps you took to isolate the issue. It’s always valuable when partners provide concrete examples like this.

The issue you described happens after logging into the partner account and has been seen in browsers like Chrome and Edge. However, Firefox, which uses a different web rendering engine to display pages, does not show this problem. This difference suggests that the issue might be related to how certain browsers manage session data or cached information on the support site, but this has not been confirmed yet.

While the issue can be worked around by switching browsers and doesn’t affect functionality, we understand it can still disrupt your preferred workflow and acknowledge this isn’t ideal.

We have reported this to the team responsible for web content at Docusign to ensure they are aware and can investigate further if needed.

Thank you again for bringing this to our attention and helping improve the overall experience.

Hello ​@Reuben.Ng ,

Thanks for you help to contact the internal team. Could you confirm with internal team whether they can reproduce this issue? Thanks.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

While we recognize that opening a case hasn’t resolved the issue in the past, submitting a technical support case is still the most effective way to ensure the right internal teams are involved and can formally track and investigate the issue.

We’ve already flagged this to the internal team and will check if they’re able to reproduce the issue on their end. In the meantime, if you’re still encountering the error, please do submit a technical support case and let me know the case number. This will help us escalate it further.

Hello ​@Reuben.Ng 

I have open a case with customer support team and cc you. Thanks for your follow up.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

Help, just received a docusign email, but it will not open

Hi ​@aumholtz ,
 

To have this reviewed, please open a customer support ticket. Our support team will engage and troubleshoot the issue.
 

You can submit a ticket here.

• Scroll down to the More Support Options section
• Click “Select your issue to continue”
• Fill in the required details
• Hit Submit

Feel free to reach out if you need help with the process.