Google Drive steps in Maestro

Hi ​@jlchg 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Here’s troubleshooting for Unable to Edit Google Drive Steps in Maestro

While there is no direct document about Maestro and Google Drive steps, there are related troubleshooting patterns in Docusign support for similar “greyed out” button issues and Google Drive app/connection problems:

Greyed Out Save/Apply Button:
“This is typically a client-side UI issue caused by stale browser cache or a script failing to load properly.”
Resolution / Procedure:

1. Log out of the Docusign account.
2. Completely clear the browser’s cache and cookies.
3. Close and reopen the browser.
4. Log back in and try again.
   ([Source](cs-esign-support/TS Database2.md))

Google Drive App Not Appearing/Steps Missing:
“This error occurs because the customer's Google Workspace (G Suite) domain policy has ‘Drive apps’ disabled. Docusign Agreement Actions requires permission to access Google Drive, and this setting prevents that connection, even if the user has authenticated successfully.”
Resolution / Procedure:

1. Contact your Google Workspace Administrator.
2. Review Google Admin console settings.
3. Adjust policy to allow third-party applications (like Docusign) to access Google Drive.
4. Once corrected, try connecting again.
   Recommended Steps:

1. Clear Browser Cache: Try logging out, clearing cache/cookies, and logging in again.
2. Check Google Workspace Policies: Ensure your Google Workspace admin has not disabled Drive apps or third-party app access. Even if GDrive is “approved,” a policy change may block new steps.
3. Reauthorize Google Drive App: If policy changes are made, reauthorize the app in Docusign and attempt to add/edit steps again.
4. Admin Involvement: Since both user and admin experience the issue, it’s likely a domain-wide policy or app permission problem.

Send Documents from Google Drive for Signature

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@jlchg 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

Hello ​@Ma.Cubio!

Thank you for the response. Yes, I am still having this issue. My admin and I have both tried these steps without success. To reiterate - I don’t think the GDrive connection itself is an issue, as the workflows I set up in January are still running - they upload newly signed agreements to the drive and update spreadsheets with exported data. I’m just not able to make any edits to the Google steps in these workflows or set up Google steps in new workflows. How would you advise we proceed from here?

Thank you,

Jen

Hello ​@jlchg 
The administrator must adjust the policy to allow third-party applications (like Docusign) to access Google Drive. Once the Google Workspace setting is corrected, return to Docusign Agreement Actions and try connecting to Google Drive again.”

• Google Workspace (G Suite) Admin Policy:
  One common cause for Google Drive step issues (even if old workflows still run) is a change in Google Workspace admin policies.
  “The customer's Google Workspace (G Suite) domain policy has 'Drive apps' disabled. Docusign Agreement Actions requires permission to access Google Drive, and this setting prevents that connection, even if the user has authenticated successfully.”
  • Existing, already-authorized connections may continue to work, but new authorizations or edits can fail if the policy has changed.

Recommended Steps

1. Check Google Workspace Admin Settings:
   • Ask your Google Workspace admin to review the settings for “Drive apps” and third-party app access.
   • Ensure Docusign (and specifically the Maestro integration) is still allowed to access Google Drive.
   • This is managed in the Google Admin console under “Marketplace app access” or “Drive and Docs settings.”
2. Reauthorize the Google Drive Connection:
   • Sometimes, reauthorizing the Google Drive connection in Maestro can resolve permission or token issues.
   • Try removing and re-adding the Google account integration in Maestro.
3. Test with a New Google Account (if possible):
   • If you have access to a different Google account (under the same domain), try setting up the Google Drive steps with that account to see if the issue is account-specific.

Related article for your reference:
Configure an Export Data to Google Drive Step
 

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"