what is your callback url? 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

/Docusign_Webhook, this is the callback url.
I have subscribed to esignature personal plan.
Help me on setting up webhook for the production account.

Hi ​@BIBEK 

Please open a case through the Support Center, so we can check your account.

​@BIBEK what’s the full url? and check the logs and failures in the connect. you can click the record and find the detail logs.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hey ​@Ivan.Dinkov, I could not open case. I received the following error message.
 

Hey ​@Hengfeng Ge, there is no connect option in my production account.

​@BIBEK what's your plan? standard or business pro? when do your account create? connect is available in standard plan in the early last year. if your plan is standard before last year, you needs let support enable for you. and could you try open a case without login? you can search in bing or google : Docusign how to open a case. then can find this option in the end of this document.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally with two Certified eSignature Technical Consultants

DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

I have a personal plan. So, connect is not available in standard plan if I upgrade to it now? May be I have to get business pro for connect.
Thanks for the response.

​@BIBEK Yes, Business pro has more commonly used features. upgrade to business pro is a good idea.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally with two Certified eSignature Technical Consultants

DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

Hello ​@BIBEK,

If the above response helped you or pointed you in the right direction, could you click the “Best Answer ✅” button below the post? That helps others in the Community find trusted answers faster.

Let us know if you need further assistance. Thanks for being part of the Docusign Community!

Sincerely,

Melanie| Docusign Community Moderator