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Question

WTH? Locked in a loop. Trying to get INVOICES on a free account that used to be paid account. How hard can it be....

  • October 15, 2025
  • 2 replies
  • 20 views

I used to have for our startup a paid account. 

I downgraded it and now have it as free account. 

 

BUT we still need the monthly invoices. 

There is no way to get these invoices. Support is pointless as “you need to have a paid account to access support”. 

The documentation shows only how it would work on a paid account. 

 

2 replies

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  • Respected Advisor
  • 232 replies
  • October 16, 2025

@Avion 

If you go to the support/get help page and scroll down, there is a link for getting invoices. Did this not work for you?

good luck,

mr1


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  • Community Moderator
  • 1120 replies
  • October 24, 2025

Hello ​@Avion 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

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Sincerely,

Ma. Cassandra | Docusign Community Moderator

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