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Hi DocuSign Community,

I’ve searched the forum and FAQs but seems couldn’t find a clear answer.

I plan to purchase an additional 100 envelopes halfway through my billing period (around 6 months left until renewal) and will be charged a prorated fee for this purchase.

My question is: will the envelope quantity itself also be prorated, or will I still receive the full 100 envelopes for the remaining term?

Thanks in advance!

 

Hi ​@Bigel,

Welcome to the Docusign Community—we're grateful for your question and happy to share our knowledge!

We understand you're seeking clarity on whether the additional 100 envelopes will be prorated or if you'll receive the full allotment for the remainder of your term. We apologize if our existing FAQs haven't provided a clear answer to this specific scenario.

While the prorated fee for added seats and envelopes is based on the time remaining in your subscription term, you will still receive the full allotment of 100 envelopes for the remainder of that term 👉 How is my account billed when I add users or seats?

📌Heads up: Your subscription will automatically renew with the current number of seats and envelopes. If you wish to avoid being charged for additional seats ( sample: 2 seats/200 envelopes) upon your next renewal, we recommend reducing the number of seats before the end of your current billing term 👉 Reduce the Number of Seats in Your Subscription

I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers.😊

Let us know if you have questions— we're here for you!

 

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"


Hi ​@Bigel,

Thank you for choosing our suggested solution as Best Answer. Your decision will surely help other members with similar questions. If anything else comes up, don’t hesitate to reach out here in the Community—here if you need us! 😊

 

Sincerely,

Melanie | Docusign Community Moderator