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Template Error: Unable to create the envelope.

  • May 7, 2025
  • 4 replies
  • 174 views
S
New Voice
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When I click the ‘Use’ button on a template, it says ‘Unable to create the envelope’.
I’m not sure what to do, as the document size is only 3 megabytes and I’m the admin and only user within this workspace.

I also noticed this error in the request, but I’m not sure what the custom tab is referring to:
{
    "errorCode": "CUSTOMTAB_IS_INCOMPLETE",
    "message": "A Custom Tab is not Complete. A Custom Tab requires both a Name and a TabLabel. Radio tabs may only have one radio selected in a group."
}

 

 

Best answer by JohnSantos

​@Sajan 

Even if you’ve only used “standard” fields in the DocuSign editor (e.g., standard text, date, signature fields, etc.), DocuSign still treats each field internally as a “tab” object—and sometimes a “standard” field may actually be saved as a custom tab if it was modified in certain ways (for example, changed properties, radio groups, etc.). The error message implies one of these fields is missing a required property (like Name or TabLabel) or has an invalid configuration (like multiple radios set to “selected” in one group).

  • Confirm No Radio Groups Have Multiple Defaults
  • Double-Check All Field Properties in “Advanced” or “Properties”
  • Remove & Re-Add Fields if You’re Unsure
  • Check for Hidden Tabs or Overlapping Pages

4 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • 1078 replies
  • May 7, 2025

​@Sajan 

Check for any Custom Fields Without a Name or Label

  1. Open the Template in the DocuSign web app.

  2. Edit the Template to open the “Tagging” or “Fields” view (depending on your DocuSign UI version).

  3. Locate all ‘Custom’ fields or any tabs you created manually.

    • Make sure every field has both a Name and a Tab Label. If either is blank, fill them in.

  4. Save the template once all custom fields are corrected.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
S
New Voice
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  • SajanNew Voice
  • Author
  • New Voice
  • 2 replies
  • May 7, 2025

@JohnSantos
Hi John, I had a look and I don’t have any custom fields at all within the template.
Do I need to create them? I have only used the standard fields.

 

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • 1078 replies
  • Answer
  • May 7, 2025

​@Sajan 

Even if you’ve only used “standard” fields in the DocuSign editor (e.g., standard text, date, signature fields, etc.), DocuSign still treats each field internally as a “tab” object—and sometimes a “standard” field may actually be saved as a custom tab if it was modified in certain ways (for example, changed properties, radio groups, etc.). The error message implies one of these fields is missing a required property (like Name or TabLabel) or has an invalid configuration (like multiple radios set to “selected” in one group).

  • Confirm No Radio Groups Have Multiple Defaults
  • Double-Check All Field Properties in “Advanced” or “Properties”
  • Remove & Re-Add Fields if You’re Unsure
  • Check for Hidden Tabs or Overlapping Pages
Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
S
New Voice
Forum|alt.badge.img+1
  • SajanNew Voice
  • Author
  • New Voice
  • 2 replies
  • May 7, 2025

@JohnSantos
I went through the document and unchecked + checked each field in the document and it seems to work now, thanks for the help 😊


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