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I am reaching out to enquire about the following in relation to your service that has arisen from our Business Continuity and Operations Risk Lead:

 

  1. Whether single sign on (SSO) is available, and if so, could you please advise on the steps required to proceed with implementation?
  2. Whether Two Factor Authentication (2FA) is available in the absence of SSO, and if so, the procedure for enabling it.

 

Your clarification on the above would be greatly appreciated, as it will allow us to update our records accordingly.

Hello ​@ALS,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

Here are the basic steps to setting Up SSO for Your Docusign Organization

  1. Prove ownership of a domain.

    Docusign administrators follow the process to claim and validate ownership of a reserved domain. See Domains.

  2. Set up and configure an Identity Provider in Docusign.

    The Docusign administrator provides SAML configuration to allow Docusign to establish interoperability with the IdP. See Identity Providers.

  3. Test the SSO configuration.

    Test the SSO configuration with a small group of users to ensure SAML is configured correctly. See Test SSO Configuration.

  4. Make SSO mandatory for all users and configure exceptions.Make SSO mandatory to require all users on reserved domains to authenticate with the Identity Providers. Any pre-existing user names and passwords in Docusign are no longer valid. See Domain Level Control.

    For domain users or integration users who need to be able to log in without requiring IdP authentication, configure login policy exceptions on a per user basis. See Setting a User Login Policy.


Set Up Two-Step Verification

Before you begin

Attention: This task assumes you still must add the required information to enable two-step verification.

To enable two-step verification on your account, you must have at least two pieces of verified security information. Your Docusign email is one, and you must verify a secondary email or phone number.

You can add an authenticator app, physical security keys, and device biometrics.

  1. Select your profile image and Manage Profile.
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  2. Select Privacy & Security.
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  3. If required, login to your account to authenticate.
  4. Select Get Started to verify a secondary email or phone to meet the minimum requirement to enable two-step verification.
  5. Follow the guided setup to verify and add your selected method.
    • Phone number (Recommended). You can receive the verification code by text message or a phone call.
    • Secondary email. You can add a second verified email address. (Your account's email address is already a verified security information source.)
  6. (Optional) Add other authentication methods. Follow the guided setup to verify and add your selected method:
    • Authenticator app. You can download an app from your mobile app store. See Use an Authenticator App for Two-Step Verification for details.
    • Security keys. Use a physical security key. Docusign recommends using a FIDO2 security key if possible but does not recommend any particular key device. FIDO2 keys are typically USB devices but can also be used for Bluetooth or near-field communication. See Register a Passkey or Security Key for Two-Step Verification for details.
    • Biometrics. Authentication options vary based on your device and operating system. Methods such as Touch ID, Face ID, and fingerprint recognition are supported. Check your device and OS specifications for instructions on registering biometrics.
  7. Scroll to Login Security and toggle Two-Step Verification to enable the feature.

    Toggle the control to enable two-step verification.

Two-step verification is activated on your account. You will receive a confirmation message at your verified email addresses and phone numbers.

Please let us know if you require any further assistance. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

 

 

Hello ​@ALS 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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