"New" button not present on the home page to send document for signing

Forum|Forum|7 years ago
May 3, 2019
2 replies
242 views

Admin Tools

Best answer by Community Expert

Was the "NEW" button previously available and then disappeared? Did you just sign up for a new DocuSign account?

Based on the above I can think of two possibilities....

1) The most common is that the Permission Set assigned to the DocuSign User does not have the permission called "Can send envelope". If this permission is not enabled then the DocuSign User would not have the ability to create an envelope.

2) Under the circumstance where you created a new account, I have heard the interface or UI is different and it no longer uses the "New" button rather something else.

C

Community Expert

Answer

Docusign Employee

Was the "NEW" button previously available and then disappeared? Did you just sign up for a new DocuSign account?

Based on the above I can think of two possibilities....

1) The most common is that the Permission Set assigned to the DocuSign User does not have the permission called "Can send envelope". If this permission is not enabled then the DocuSign User would not have the ability to create an envelope.

2) Under the circumstance where you created a new account, I have heard the interface or UI is different and it no longer uses the "New" button rather something else.

C

Community Member

Legacy User

Thank you for your response.

The DocuSign support has confirmed it is a permission set problem and my organization DocuSign administrator is working on fixing the permission set.

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