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My employer utilizes Docusign and I have recently become an administrator to the account. The previous administrator quit her job suddenly and left a lot of issues unaddressed. I removed various ex-employee users from our account, added new users, and updated our auto-pay payment information. When our subscription renewal via auto-pay went through, I downloaded the invoice for our records. I found that the invoice lists two people as contacts -- both these people are ex-employees. I cannot find any information as to how to correct this situation -- delete these two names and put in new names. My employer is a non-profit and gets audited on a recurring basis, so I need to correct this mistake. Thank you for any and all assistance.     

Hello ​@KingTubbo,

Thank you for reaching out, and a warm welcome to the Docusign Community! We understand that your current situation can be overwhelming, and we trust you can sort everything out.

Regarding the issue with the invoice, you can reach out to Docusign Support directly so they can regenerate the invoices with the correct contacts for you👉 Open a Support Case

Let us know if you have more questions or need further assistance—we’re always here to help and ready to go the extra mile for you.

 

Best,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@KingTubbo,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

 

Best,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

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