Lock Recipient Name Problems

Question

The "Lock Recipient Name" setting is disabled in my account settings, recipients can modify their name during the signature process. When I create the document for someone to sign, when I “Add recipients” and type in the persons name (example John Smith), when I get the document back I see (Johnny Smith). I’ve read there is a Lock setting, so therefore the person has to sign with their legal name (John Smith)...but I don’t see it.

Under Signing Settings, Signature, I don’t see a link to click on for: Lock Recipient Name.

Nothing is there. I read on your forum I need to submit a ticket to have this “system wide” setting updated so I can see this in the future and and LOCK this setting….so whatever I type in the “Add Recipients” field is what the person must sign with.

Can you change this setting for me? Or can you provide me the ticket link so I can make the ticket and submit to your team?

Best answer by Ma.Cubio

Hello @voltron1872
Thank you for reaching out, and welcome to the Docusign Community! I understand you would like to enable that feature on your account, but since this is a public forum, we don’t have access to the account to perform your request.

As you requested, below is the link to create a support case so an expert can assist you further.

👉 Open a Support Case

Ma. Cassandra | Docusign Community Moderator

Ma.Cubio · Accepted Answer

Hello ​@voltron1872Thank you for reaching out,and welcome to the Docusign Community! I understand you would like to enable that feature on your account, but since this is a public forum, we don’t have access to the account to perform your request.As you requested, below is the link to create a support case so an expert can assist you further.👉 Open a Support CaseMa. Cassandra| Docusign Community Moderator

Ma.Cubio · Answer

Hello ​@voltron1872How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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