The "Lock Recipient Name" setting is disabled in my account settings, recipients can modify their name during the signature process. When I create the document for someone to sign, when I “Add recipients” and type in the persons name (example John Smith), when I get the document back I see (Johnny Smith). I’ve read there is a Lock setting, so therefore the person has to sign with their legal name (John Smith)...but I don’t see it. 

Under Signing Settings, Signature, I don’t see a link to click on for: Lock Recipient Name. 

Nothing is there. I read on your forum I need to submit a ticket to have this “system wide” setting updated so I can see this in the future and and LOCK this setting….so whatever I type in the “Add Recipients” field is what the person must sign with. 

Can you change this setting for me? Or can you provide me the ticket link so I can make the ticket and submit to your team?