Hi everyone,
I'm new to DocuSign and was testing the signing process as if I were a customer to understand the workflow. During this process, I encountered what seems to be a bug.
Here’s what happened:
I initiated a signature request and received an email asking me to "Review Document." When I clicked the link, a popup appeared asking me to read the "Agreement Regarding Electronic Records and Signatures" (see attached screenshot).
Below this text, there’s a checkbox saying "I agree to use electronic records and signatures" and a language selection option, which I set to German.
Here’s the issue:
When I click the link to open the "Agreement Regarding Electronic Records and Signatures," the agreement still opens in English, despite my language being set to German. I believe this is incorrect, especially since many of my clients are older and speak only German. This makes the process confusing and problematic.
To make matters worse, I wanted to report this issue via a support ticket, but I’ve been getting the following error message for weeks now:
Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other login scenarios, contact DocuSign Support for assistance.
Funny, right? How am I supposed to contact support if I can’t log in and the system doesn’t allow me to open a ticket?
Can someone from the DocuSign team please help or confirm whether this language issue is known and how I can proceed?
Thanks a lot in advance!
Best regards
Dominic


