​@HICITDS 

This is exactly the reason why Docusign Administrators should have a login policy that allow them to always use email address and password as a backup to log into Docusign.

The best way to resolve this is create a support case and ask them to disable the identity provider for your organisation, then you can login with your Administrator credentials, update the login policy, upload the new certificate and enable SSO again.

This Docusign Support article has additional information.

Hello ​@Michael.Rave,

Once the service is up & accessible for us, we’ll definitely implement a separate login policy for DocuSign Administrator as per the doc you’ve included, but the problem seems to be more complex than initially though. Our Docusign Admin (which was also the Docusign Org Admin) is no longer with the company, as per our policy and account provision that account was removed (not sure if automatically or manually i.e. by Azure provision or manually by DS Admin, I could probably find out). In some companies sometimes there’s one possibly two Docusign Org Admins (Not DS Admins) and we need to take under the consideration accessing this system by ‘local’ none SSO accounts by ex-employees, hence the SSO across the board even for Admins. Perhaps the way to go forward is by creating Admin service account with none SSO login policy (MFA, password rotation, etc) so that we may go (unwillingly) through a staff rotation and it wouldn’t affect us again event if that employee leaves the company on a hurry.

Hello ​@HICITDS 

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.