Hello ​@pf_Lulu,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
 

I’m sorry for the inconvenience it caused you that you can’t use the branding option included to your web plan. I checked it but unfortunately, there is no update yet as to when it should be back working for the web plans.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@pf_Lulu,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

I am experiencing the same issue. I purchased a standard plan, but the branding feature is locked, and I am not finding a clear answer to this problem. Please help.

Hello ​@goodmanog,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I just checked on our resources, however, there is still no recent update as to when custom branding feature will be back available to our web plans.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

What can I do to obtain the branding feature? If there is a specific plan I should purchase, please let me know which one it is. I've also heard that I should contact the sales team. I am implementing a DocuSign integration for one of my enterprise/corporate clients to enable this feature. Which plan should I purchase for them?

Hello ​@goodmanog,

As I can see, Branding feature is a paid feature under Direct account. For further assistance, I highly recommend that you contact Sales Department @ 1 (877) 720-2040.
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue