DocuSign branding feature is locked

Hello ​@pf_Lulu,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
 

I’m sorry for the inconvenience it caused you that you can’t use the branding option included to your web plan. I checked it but unfortunately, there is no update yet as to when it should be back working for the web plans.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing
 

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Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue