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I have configured a brand for Signing. But unable to see it the header and footer in the signing document. I am able to see it in emails and forms however.

@Silakshm 

In DocuSign, branding is divided into separate resource areas:

  • Email branding (sender/recipient emails)

  • Sending & form branding (what users see inside DocuSign)

  • Signing branding (what recipients see while signing)

When you don’t see your header and footer during signing, it usually means:

  1. The signing resource file or header/footer configuration hasn’t been applied or published to the brand.

  2. The signing session is using the default brand or an envelope not associated with your custom brand.

  3. You may not have Header and Footer Links enabled for that brand.


Hello ​@Silakshm,

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Best regards,
Marco Paulo | Docusign Community Moderator