Branding not showing up in signing

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I have configured a brand for Signing. But unable to see it the header and footer in the signing document. I am able to see it in emails and forms however.

JohnSantosAnswer

Guru

@Silakshm

In DocuSign, branding is divided into separate resource areas:

Email branding (sender/recipient emails)
Sending & form branding (what users see inside DocuSign)
Signing branding (what recipients see while signing)

When you don’t see your header and footer during signing, it usually means:

The signing resource file or header/footer configuration hasn’t been applied or published to the brand.
The signing session is using the default brand or an envelope not associated with your custom brand.
You may not have Header and Footer Links enabled for that brand.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Silakshm

In DocuSign, branding is divided into separate resource areas:

Email branding (sender/recipient emails)
Sending & form branding (what users see inside DocuSign)
Signing branding (what recipients see while signing)

When you don’t see your header and footer during signing, it usually means:

The signing resource file or header/footer configuration hasn’t been applied or published to the brand.
The signing session is using the default brand or an envelope not associated with your custom brand.
You may not have Header and Footer Links enabled for that brand.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

marco.tanglao

Docusign Employee

Hello @Silakshm,

If you found the provided response to be a useful solution to your question, please like it and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

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