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I have configured a brand for Signing. But unable to see it the header and footer in the signing document. I am able to see it in emails and forms however.
Solved
Branding not showing up in signing
- Newcomer
Best answer by JohnSantos
In DocuSign, branding is divided into separate resource areas:
-
Email branding (sender/recipient emails)
-
Sending & form branding (what users see inside DocuSign)
-
Signing branding (what recipients see while signing)
When you don’t see your header and footer during signing, it usually means:
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The signing resource file or header/footer configuration hasn’t been applied or published to the brand.
-
The signing session is using the default brand or an envelope not associated with your custom brand.
-
You may not have Header and Footer Links enabled for that brand.
+21- Guru
- Answer
In DocuSign, branding is divided into separate resource areas:
-
Email branding (sender/recipient emails)
-
Sending & form branding (what users see inside DocuSign)
-
Signing branding (what recipients see while signing)
When you don’t see your header and footer during signing, it usually means:
-
The signing resource file or header/footer configuration hasn’t been applied or published to the brand.
-
The signing session is using the default brand or an envelope not associated with your custom brand.
-
You may not have Header and Footer Links enabled for that brand.
- Community Moderator
Hello
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