Azure AD Blocking Documents for Non-Account Signers

Hello! I know this is more of a Microsoft question but we all know how effective Microsoft support is. Previously, organization users were able to sign documents without creating an account, and then access those documents again via the links in the emails they received. Now, however, clicking the links in their emails is giving them Azure AD access denied errors. Has anyone else had this issue before, and if so how did you resolve it?

The only thing that’s changed in our organization is that we’re starting to rollout a new domain, but the users reporting the issue don’t yet have it. We are also unable to recreate the issue in development.

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@ClareB

Check the security settings from the sending account. The Security Settings section under Admin allows administrators to manage how users access and secure their accounts - specially the Login Requirements.

Hi John! Thank you for your response. Unfortunately, none of our Docusign security settings have changed, and they are all set to “Disable Recipient Authentication” so this isn't the cause of the issue.

Hello @ClareB, -- Thanks for reaching out and sharing the details

From what you've described, it sounds like Azure AD may be enforcing authentication policies that are now affecting how recipients access completed documents via email links

If the issue persists and you’re unable to reproduce it in development, it might be worth opening a support ticket with Microsoft to investigate Azure AD’s behavior more deeply, that’ll be your best route to a solution, but if you suspect anything on the Docusign side, feel free to loop us back in.

We’re here if you need us.

Regards,
Jenny | Docusign Community Moderator

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