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DocuSign hasn’t enabled Doc Gen on our main account. It appears a trial was allowed to lapse despite having confirmed it was switched on. Does anyone have a useful contact email or number to escalate business-critical issues to in UK?
Solved
URGENT Support needed - who can we escalate to?
+1- New Voice
Best answer by Jenny.Martin
Hello
Thanks for reaching out to the Docusign Community—it's great to have you here! We’re sorry to hear that you are having this issue, and I know how important this functionality is for your operations.
In situations like this, the best course of action is to submit a support ticket with our support team or use the live chat support for faster assistance.
Here’s a helpful resource with more details: How do I contact Docusign Customer Support?
I hope this helps. If you need further assistance, please let us know.
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
- Community Moderator
- Answer
Hello
Thanks for reaching out to the Docusign Community—it's great to have you here! We’re sorry to hear that you are having this issue, and I know how important this functionality is for your operations.
In situations like this, the best course of action is to submit a support ticket with our support team or use the live chat support for faster assistance.
Here’s a helpful resource with more details: How do I contact Docusign Customer Support?
I hope this helps. If you need further assistance, please let us know.
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
+1- New Voice
Hi Jenny
We have followed this already, escalated 3 tickets and still no resolution. We have asked who we can complain to and raised this on the ticket. We have tried calling our account manager and have not had a callback. We need someone who can resolve the issue urgently as we have been without service for a whole business day and are no further forward than we were at 9am.
Regards
- Community Moderator
Hello
Thanks for your reply,
Can you provide the case number of the ticket you submitted, so I can follow up with the support team?
Best Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
Thanks for providing the case number. We have promptly escalated this to our support team, and we apologize for the inconvenience.
Sincerely,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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