Updating phone number to receive security code

Hello, @rpatel 

If I understood well, you can update your phone number through your profile.

Login to your eSignature account

Click on your initial on the top right corner

Click on My Preferences

Edit the information of your profile.

If you’re talking about a recipient phone number, click in the Contacts option select the contact then update their phone number.

I hope that helps, if so, I’d appreciate your feedback by your Like and mark this as the “Best Answer”.

Thank you,

Alexadre

Hello, @rpatel 

Some suggestions:

1. Use another browser, open an Incognito tab. Login to your DocuSign eSignature account. Try to send a new envelope, Make sure your new phone number is appearing in the field for your mobile phone. See an example:

   

2. Another suggestion, when sending a new envelope, in the field for the recipient’s name, type your name with something different, perhaps shortening the middle name with an initial then type your same email currently in use, that will make a new contact because the Name is different but with the same email.  Add your new phone number for this just created new contact. Try to send a New Envelope for this “new” you.

If those suggestions don’t solve your issue, perhaps someone else here may help or you can create a support case with DocuSign Support  They will assist you to create a new profile and transfer your envelopes.

I hope that helps!

Best,

Alexandre

Hello @christopher.alpizar and @Alexandre.Augusto

The code I need is to make changes to my profile under Privacy & Security.

I already have new phone number in my profile as you can see in the screenshot.

Still the security code is being sent to my old phone number which ends with 4114. Option to ‘Choose another method’ does not work.

I can’t create another profile with wrong name as it will be a breach to part 11 requirement which our organization needs to adhere to.

I hoped DocuSign could change the phone number on their side. I tried contacting support but they were not able to do it.

Let me know if you ever came across this scenario.

Thanks for your help!

Best regards,

Ragin

Hi @christopher.alpizar,

The support case number was 13172193

Thanks,

Ragin

Hey @christopher.alpizar

Thanks for your inputs

I tried using my new browser, with incognito mode on my mobile device with wifi disabled.

There was no error and I could change my phone number.

Thanks again for your help @christopher.alpizar and @Alexandre.Augusto 

Have a good weekend!

Ragin