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It seems impossible to get in touch with support!

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Is there any way to get in touch with the support team?

I have just discovered that I have been subscribed to a service without my knowledge or consent. I only intended to use the service to sign a single document, but it appears that I have been charged for months without realizing it. I believe it would be fair to receive a refund for the charges that I was not aware of.

5 replies

Alexandre.Augusto
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Hello, @Nazar akrami 

 

Welcome to the Docusign Community!

 

Have you tried these channels:

 

  1. How to open  Support case:
    To get more information you’ll need to create a case with DocuSign Support, please see     How do I open a case in the DocuSign Support Center? more information. You can also check our article below:

 

  1. If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:
  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)
  • Netherlands: +31 20 808 5264 (09:00 - 17:00 CET/CEST)

 

Let me know if I answered your question.

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
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I was not able to open a Customer Support case via the above link. 

Would appriciate if you could help me here!

I have just discovered that I have been subscribed to a service without my knowledge or consent. I only intended to use the service to sign a single document, but it appears that I have been charged for months without realizing it. I believe it would be fair to receive a refund for the charges that I was not aware of.

 

Alexandre.Augusto
Rank
Userlevel 5
Badge +9

Hello, @Nazar akrami 

 

In the provided link there are all steps needed to open a support case, there you can find this another link:

https://support.docusign.com/s/contactSupport?language=en_US

then select the option Open a Support Case

 

I hope that helps.

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
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Hi @Alexandre.Augusto 

I already downgraded my account, but I have not received any information regarding the refund. Unfortunately, this does not seem very helpful to me.

Nazar

Alexandre.Augusto
Rank
Userlevel 5
Badge +9

@Nazar akrami 

 

Our Support can help you to check the refund’s process.

Have you tried to open a case?

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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