PDF Characters look doubled and illegible

Forum|Forum|2 years ago
April 30, 2024
2 replies
262 views

Created an envelope but when I download the PDFs I get the issue in the header, see attached image. Please advise

Best answer by JohnSantos

@Kean - You have double tags on either your envelope or template. You probably replaced the document on your envelope with a PDF document that include form fields.

Justin Jiang

Established Contributor

Was this converted from a word document or OCRed?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

JohnSantos

Answer

Guru

@Kean - You have double tags on either your envelope or template. You probably replaced the document on your envelope with a PDF document that include form fields.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.