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PDF Characters look doubled and illegible

  • April 30, 2024
  • 2 replies
  • 164 views
K
Newcomer
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Created an envelope but when I download the PDFs I get the issue in the header, see attached image. Please advise 

 

Best answer by JohnSantos

@Kean - You have double tags on either your envelope or template.   You probably replaced the document on your envelope with a PDF document that include form fields.

2 replies

Justin Jiang
Established Contributor
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  • Justin JiangEstablished Contributor
  • Established Contributor
  • May 2, 2024

Was this converted from a word document or OCRed?

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JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • May 2, 2024

@Kean - You have double tags on either your envelope or template.   You probably replaced the document on your envelope with a PDF document that include form fields.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
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