Paid for a monthly subscription via Paypal, but my DocuSign account was not updated

Forum|Forum|2 years ago
April 18, 2024
2 replies
86 views

Hi there,

I paid for a monthly subscription via Paypal, my bank account shows the transaction was successful, but my DocuSign account was not updated, it still asked me to pay. Logged out and back in a few times, but propbel was still there.

Anyone had the same problem ever?

Many thanks!

Lin

Billing

Best answer by Vinicius.Rodrigues

Hi @Lin !

Thank you for your post on Community and I’m sorry for this inconvenience!

There are many different possibilities for this issue, from multiple accounts associated with the same email address, to payment synchronization problems.

In this scenario, my suggestion is that you open a ticket with the Customer Support Team and send a copy of your payment confirmation. They’ll be able to check the transaction details and, if necessary, force your account to sync.

Please, let me know if I was able to help you with it!

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @Lin !

Thank you for your post on Community and I’m sorry for this inconvenience!

There are many different possibilities for this issue, from multiple accounts associated with the same email address, to payment synchronization problems.

In this scenario, my suggestion is that you open a ticket with the Customer Support Team and send a copy of your payment confirmation. They’ll be able to check the transaction details and, if necessary, force your account to sync.

Please, let me know if I was able to help you with it!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Justin Jiang

Established Contributor

Did it now work? Maybe it was a network issue.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

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