Hi @Mpho,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your user’s envelopes are getting expired before they are completed, but I will help correct this issue.

You can update your account’s Reminder and Expiration settings in Settings>Reminders and Expiration.

For detailed steps on this process, see:

Set Account Reminders and Expiration Defaults

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue

Hi @Mpho,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Some of the users might have DocuSign going to spam, their IT might need to whitelist the domain.