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Question

User Profile option missing

  • 29 May 2024
  • 3 replies
  • 21 views

What happened to user profile option? It is missing under settings, which allows user to update their email address. My preferences is there, but you can’t update your email address under that option. My profile is missing. It was there a couple of weeks ago. 

3 replies

N
Rank
Userlevel 4
Badge +12

Hello @lastephenson ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that you are unable to change your email address, I understand that the option is just not available for you.

 

To better understand your issue, can you provide a screenshot of what shows when you click your initials/profile picture on the top right?

 

For more information on updating an email address, please view: Change Your Email Address

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

M
Rank
Userlevel 2
Badge +6

Hi lastephenson:

I’ve always seen that option on the right of the screen - click the circle your initials and ‘manage profiles’ is in the dropdown. 

Maybe the latest update streamlined ‘profile’ to just being in one place?

 

good luck!

mr1

MR1
N
Rank
Userlevel 4
Badge +12

Hello @lastephenson ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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