+1I’m trying to track down a copy of a receipt for a charge to our company’s American Express card.
It does not seem to be tied to our company’s Docusign account.
I need a copy of the receipt so I can look into it further.
Because we have a free account, I’ve had trouble connecting with an actual person. I’ve tried twitter/x chat to no avail.
Does anyone know how I can connect with an actual human being on the accounting end to help me with this?
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case
Still stuck or unsure? We’re happy to help guide you.
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Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
+1Thanks for the prompt reply.
As far as I know I am the administrator. Our account is in my name and under my email. Could you please help me track down this invoice?
Hello
Have you tried to create a support case? If yes, please provide the case number via private message so I can follow up on your behalf.
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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