Webform Signature Connection Phone Number Required

Hi ​@ally21cats  — thanks for the heads up on this.

I’m sorry for the inconvenience this unexpected behavior in webforms caused you. No worries; we will try our best to help you.

We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID WEBFRM-7139. We know how disruptive this can be and appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number, so you get notified of updates:
👉 Open a Support Case

Here if you need us!

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hello ​@ally21cats,
 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

We are still experiencing the same issue. 

Hi ​@ally21cats 
I’m sorry that the issue is still unresolved. As the engineers are still working on it, we cannot provide you with a specific timeframe for fixing it.

Have you already created a support case? If so, please have the ticket number via private message.

—
Ma. Cassandra | Docusign Community Moderator
 

Hello ​@ally21cats 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.