Hello, I created a webform for my company. Yesterday it was used by an associate. I was contacted because the webform would not advance to the signing page. I’m not finding anything explaining the issue I’m having. Anyone have any thoughts? What can cause this? Are there any issues with webforms?
Any info is appreciated.
Hi Ann Marie,
There were no issues that I am aware of on the DocuSign cloud which can be checked here https://www.docusign.com/trust however that doesn’t mean that any internet slowdowns at any point between the user and the data canter may impact the performance of eSignature.
Personally when this happens and it takes too long I refresh the screen - sometimes successfully, sometimes otherwise….
Like any other cloud based solution out there, DocuSign is dependent on internet connectivity and we have little control over this - just like roadworks on the the interstate as a driver…..
James
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