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Hello,

When a web form has the "Initiate Signing Session from email" selected, the “Thank you page” is never displayed at the end of the session, only the generic Docusign page (https://apps-d.docusign.com/post-sign/finish-signing).

Any idea?

Thanks

Hi ​@Ycor,

Thank you for reaching out and a warm welcome to the Docusign Community! We are happy to have you here and look forward to sharing as much knowledge as we can.

I understand your concern about the 'Thank you 'page not displaying on the Webform. I'm here to provide clarity on this behavior.

When "Initiate Signing Session from email" is selected, the post-signing experience is controlled by the Destination URLs configured on the brand associated with the eSignature template. 

For a comprehensive guide, see: 👉 Destination URLs for Post-Signing Navigation

The web form "Thank you" page is not shown in this case.

Hope it helps. If you found my response useful, please consider marking it as the 'Best Answer' ✅to assist other community members with similar questions.

We're here for you if you have questions or need further assistance. Have a great day! 😊

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

OK, good to know.
Thanks Melanie

Hello ​@Ycor,

You're very much welcome. 😊

If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

 

 

Regards,

Melanie | Docusign Community Moderator

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