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Question

Account Accessibility after expiration

  • 26 May 2024
  • 2 replies
  • 43 views

How many days can we still access our account to download all documents after our contract ends? I got informed by one of a DocuSign Call Center staffs that we can access for 90 days maximum, another person said it is no limited time as we paid for our documents. Which one is correct?

Hello @Julie LN ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry for the confusion the provided information may have caused you, I understand you would like to know how much time will you after requesting the closure of your account to access your documents.

 

  • Once an account is going through the closure process you will no longer have access to the account, we recommend you download them before selecting the closure option.
  • If you decide to downgrade your account to free, you will have access to your documents at any time.
  • But if your account is suspended, you will have only a couple of weeks before it closes.

 

For more information, please view: Downgrade or close your Docusign account

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Julie LN ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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