Getting error :The specified Integrator Key was not found or is disabled. Invalid account specified for user

Forum|Forum|1 year ago
September 20, 2024
3 replies
852 views

Hi,

I am working on setting up an integration with Docusign for Salesforce, the last thing I did was update the token, then I tried to send an envelope and got the error message: The specified Integrator Key was not found or is disabled. Invalid account specified for user” in a demo account.

Checked in salesforce that integration key is matching with integration key is matching DocuSign account integration key. The below url I am using is this, please advise. Thank you

Docusign Account URL	https://account-d.docusign.com/oauth/token

R

Rafay.Khan

Docusign Employee

Hello,

From my understanding, in the demo account you’ve been receiving the error “The specified Integrator Key was not found or is disabled. Invalid account specified for user” ”.

The DocuSign Account Url would need to be changed. from what it currently is.

The base path to connect to the developer environment(Demo) should be to the base url path “https://demo.docusign.net/restapi...”.

Depending on if there is a different endpoint in the future, I suggest following this article to ensure you’re connecting with the correct one.

Best,

DocuSign Support

Hengfeng Ge

Hero

do you have more than two account for this user? is it integrate by code grant or jwt? Have you try authorize url whether it is success? thanks.

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R

Rafay.Khan

Docusign Employee

The article suggested to ensure you’re connecting with the correct one is listed below:

https://developers.docusign.com/platform/api-endpoint-base-paths/

Best,

DocuSign Support

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