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Question

Docusign Apex Toolkit Track Bounced Back Email

  • November 17, 2025
  • 1 reply
  • 11 views

I am sending emails via DocuSign API to recipient with type carbon_copy. How can I track if the email got bounced back due to reason like invalid email address? It seems DocuSign automatically mark the status to completed if the recipient type is carbon_copy.

1 reply

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  • Respected Advisor
  • November 18, 2025

@shawnxie 

There used to be a “needs to view” in the dropdown  along with ‘needs to sign’ and ‘receives cc’ - but I’m not seeing it any more.  You could add require anyone getting cc’ed initial/approve the document so that you know it was received…

good luck

mr1