When connecting a DocuSign account to SalesForce production, the error pops up - The DocuSign credentials entered do not map to a user on the DocuSign Account connected to this Salesforce org.

Hello , 

Thank you for reaching out here in the DocuSign Community. 

I understand that you’re experiencing issues with connecting your DocuSign account with your Salesforce account.

This error occurs for one of the following reasons:

• The user is entering credentials for a user to whom the API user ID does not match the DocuSign username in Salesforce.
• The user is entering credentials that does not match the DocuSign user connected to the Salesforce user.
• If no credentials have been entered, and the error message displays immediately, a credentials session is still saved and active in the web browser.

Please view the following article for possible solutions: https://support.docusign.com/s/articles/The-DocuSign-credentials-entered-do-not-map-to-a-user-on-the-DocuSign-Account-connected-to-this-Salesforce-org?language=en_US

Let us know if you need further assistance with this.

Best regards, 

Nathaly | DocuSign Community Moderator 

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