"How can we resolve the 'You need to set up a custom domain before logging in to DocuSign' error in Salesforce, given that the domain has already been updated and there is no option to disable Enhanced Domains?"

Question

We are encountering the following error when attempting to log in to DocuSign through the DocuSign App Launcher in Salesforce:

Line 621, Column 1: {"detail":"Go to \"My Domain Settings\" in Salesforce to do that. <a href=\"https://developer.salesforce.com/docs/atlas.en-us.externalidentityImplGuide.meta/externalidentityImplGuide/external_identity_set_up_my_domain.htm\" target=\"_blank\">Learn more</a>","message":"You need to set up a custom domain before logging in to DocuSign."}

This is occurring in a demo account while following the steps provided in DocuSign University. As recommended in the error message, I have already updated the Salesforce domain under My Domain Settings.

However, the issue persists. Another suggested solution from support documentation is to disable Enhanced Domains, but I do not see an available option to disable this feature in our current Salesforce setup.

If you have encountered and resolved a similar issue, could you please guide on the steps to resolve this?

Melanie.Panguito · Accepted Answer

Hi ​@Subash14,Thank you for reaching out, and welcome to the Docusign Community!We’re happy to have you here and want you to know that we're all about sharing knowledge and supporting each other.The error message you sharedusually occurred on versions of DAL < 3.6. Please check if you areusing an old version of the package, and if that's the case, we recommend upgrading to resolve the issue. Here’s a helpful resource with more details👉Docusign Apps Launcher (DAL): Is there a recommended upgrade path for the package, if my version becomes dated?If you found this response helpful, please click 'Best Answer' ✅to mark it resolved and assist other community memberswith similar questions find trusted answers.Let me know how that goes or if you need anything else! Here, if you need us.Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hey ​@Subash14,I hope you are doing well. I'm checking in to see if you still have questions or need further assistance. We’re here for you!Sincerely,Melanie| Docusign Community Moderator

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