Error Docusign App Launcher

Question

Hi, Receiving this error "You have not granted or have revoked your consent to be impersonated by DocuSign Apps Launcher." when sending a document although user have all the required permission in Permission Set and also Active in User management and in Docusign Account and also not able to see the Docusign Admin Tab in the sandbox

Christopher.Alpizar · Accepted Answer

Hello @Imran Hoque,Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.Have you tried to follow these steps: Salesforce administrators need to refresh the user's consent flow by removing and revoking access, then adding the affected users as Docusign Apps Launcher users again. If the issue persists, the impacted user can log into Salesforce, go to the Docusign App Launcher, select the Docusign envelope template tab, and trigger the authorization process by selecting "new". Docusign Apps Launcher error: You have not granted or have revoked your consent to be impersonated by Docusign Apps LauncherNote: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Christopher.Alpizar · Answer

Hi @Imran Hoque,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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