DocuSign Setup tab/page in DocuSign App launcher is not Loading in Salesforce Partial SB but Working in Production

Question

Hi,When accessing the DocuSign App Launcher in Salesforce Partial SB, it displays a loading screen but doesn't redirect to the setup page. However, it works correctly in the production environment. Does anyone have suggestions on how to resolve this issue?Thank you.

rejith_varma · Accepted Answer

Hi,The loading issue with DocuSign has resolved itself in Partial SB now.However, the version of DocuSign in Partial SB is 6.8 and Production org is 6.12.Thank you.

Christopher.Alpizar · Answer

Hello ​@rejith_varma,Thank you for reaching out to the Docusign Community.To better assist you, can you provide the current version of the Salesforce Package that you are using?Docusign for Salesforce - What Version of Docusign eSignature for Salesforce Am I Using?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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