Docusign Gen Templates" stopped generating Documents in SFDC.

Forum|Forum|3 years ago
June 26, 2023
13 replies
175 views

Since last few hours "Docusign Gen Templates" stopped generating Documents in SFDC. It showing

"It’s taking a little while to generate your file(s). If you’d prefer to check back later, you’ll find the files under the Files tab in Salesforce."

Salesforce

Best answer by Community Expert

Hi,

Thank you for following up.

This is still an ongoing issue. Please open a new support case and reference issue ID IM-38523 to report the incident so one of our Support Experts can include your account as part of the affected user's list.

We really appreciate your patience and understanding on this issue, please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Show previous replies

C

Community Member

Legacy User

We are also experiencing the same issue. It is end of month and end of quarter. what is the SLA to ensure this will get solved shortly?

C

Community Member

Legacy User

Support team just replied issue is solved. I tried in my org and its working now. You all can check at your end as well. Thanks

C

Community Member

Legacy User

Hi,

Thank you for sharing your experience.

I can confirm that the fix to this product issue has been successfully rolled out.

Please feel free to open a new support case if the issue persists in order for us to take a closer look at the affected account.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.