Docusign Gen Template Preview giving error "SF Access Token with error code BadRequest and error message"

Question

Could not generate document "test demo on prod": [146] Failed to get SF Access Token with error code BadRequest and error message {"error":"invalid_grant","error_description":"expired access/refresh token"}

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Best answer by Community Expert 13 April 2023, 14:43

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Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.Could you attempt to disconnect your DocuSign Apps Launcher from the troubleshooting page and try to reconnect from the normal Apps Launcher interface?: https://support.docusign.com/s/document-item?bundleId=izj1586134369853&topicId=oks1610512362945.html&_LANG=enusLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Docusign Gen Template Preview giving error "SF Access Token with error code BadRequest and error message"

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