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Docusign Gen Template Preview giving error "SF Access Token with error code BadRequest and error message"

  • April 13, 2023
  • 3 replies
  • 942 views
C
Docusign Employee
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Could not generate document "test demo on prod": [146] Failed to get SF Access Token with error code BadRequest and error message {"error":"invalid_grant","error_description":"expired access/refresh token"} 

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

Could you attempt to disconnect your DocuSign Apps Launcher from the troubleshooting page and try to reconnect from the normal Apps Launcher interface?: https://support.docusign.com/s/document-item?bundleId=izj1586134369853&topicId=oks1610512362945.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

3 replies

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

Could you attempt to disconnect your DocuSign Apps Launcher from the troubleshooting page and try to reconnect from the normal Apps Launcher interface?: https://support.docusign.com/s/document-item?bundleId=izj1586134369853&topicId=oks1610512362945.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

A
Conversation Starter
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Still getting the same error after I disconnected DS and reconnected to Demo Org. via DS App launcher…

  • Failed to get SF Access Token with error code BadRequest and error message {"error":"invalid_grant","error_description":"expired access/refresh token"} Reference ID: 64d6bb2a-3b63-402a-85db-979933dbaa25

A
Conversation Starter
Forum|alt.badge.img+2

@Community Expert

 

This hasn’t changed on our Staging environment, which we refreshed recently.
Out App launcher version is 6.9. 

(See case #14116864 and #13851867)

Still getting the same error after I disconnected DS and reconnected to Demo Org. via DS App launcher…

  • [146] Failed to get SF Access Token with error code BadRequest and error message

Please assist how to fix immediately as we are in prep for our go live next week...

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