Docusign and Salesforce - Intermittent error when open an opportunity

Forum|Forum|1 year ago
May 16, 2025
11 replies
415 views

Hi all,

I have Docusign integrated with my salesforce org and it works great, except that sometimes I get the following error when an opportunity opens.

Uncaught Error in $A.getCallback() [stringUtils is not defined] Callback failed: apex://dfsle.StatusController/ACTION$getStatus

I have already updated Docusign, but I still see this error from time to time.

Please, could someone give me a hint? what could be happening?

Thanks for your help.

Best answer by Ma.Cubio

Hi @vanesys and @ohernandez — thanks for raising this.

Upon checking, the error “Uncaught Error in $A.getCallback() [stringUtils is not defined] Callback failed: apex://dfsle.StatusController/ACTION$getStatus” is typically thrown when the user doesn't have proper access at the permissions level to our Salesforce Lightning "Docusign Envelope Status" component. Provide all Docusign apex class permissions at the profile level. The Docusign apex classes start with "dfsle."

The easiest way to install or upgrade our managed package is for the admin to ensure they choose the "Install for ALL users" option. Note that choosing this option doesn't inherently allow all users to use the integration. Salesforce users must still be added as Docusign users via the Docusign Apps Launcher User Management admin setup page. The "Install for ALL users" option sets proper apex class permissions so that when a user is added as a DAL user, they don't run into the same error.

Let us know if you have more questions—we’re always here to help.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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M

Ma.Cubio

Community Moderator

Hello @simon1032

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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