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mayank1999Newcomer
Newcomer
April 1, 2025
Solved

Could not generate document

  • April 1, 2025
  • 2 replies
  • 397 views

I’m not able to preview the document. Getting “Could not generate document "2_FR_Conditions generales_WORD": [103] Please ensure user has access to all the fields in template. Reference ID: 0dc6a27f-b376-4f6e-ba76-8f3c10def389” but in this template I’m only using one field and I have the access as well but still getting this error.

Best answer by Alexandre.Augusto

Hello, ​@mayank1999 

 

I’d like to suggest this:

  • All field access for Gen has to be set on integration user. Sender doesn't need to have field access for Gen to work as expected.
  • Read Access only is enough for Gen to work as expected.
  • Permission set with field access, when assigned to the integration user, works with Gen.

So the integration user should have the needed permission set to modify the field but the users should only need Generator access in DAL > User Management.

This article has more info about troubleshooting errors with Gen.

If you found the response to be a useful solution to your question, I’d appreciate your Like here, also please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Best,

Alexandre

 

2 replies

Alexandre.Augusto
Docusign Employee
Alexandre.AugustoDocusign EmployeeAnswer
Docusign Employee
April 1, 2025

Hello, ​@mayank1999 

 

I’d like to suggest this:

  • All field access for Gen has to be set on integration user. Sender doesn't need to have field access for Gen to work as expected.
  • Read Access only is enough for Gen to work as expected.
  • Permission set with field access, when assigned to the integration user, works with Gen.

So the integration user should have the needed permission set to modify the field but the users should only need Generator access in DAL > User Management.

This article has more info about troubleshooting errors with Gen.

If you found the response to be a useful solution to your question, I’d appreciate your Like here, also please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Best,

Alexandre

 

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
    M
    Docusign Employee
    Melanie.PanguitoDocusign Employee
    Docusign Employee
    April 8, 2025

    Hello ​@mayank1999,

    I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

    Melanie | Docusign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

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