users account

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"I am unable to add users to the account."

Pawan Gangwani

Hero

Hello @asterisco

Welcome to the DocuSign Community!

For adding the user in account. you requires the Org Admin access to add user in.

Thanks!

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Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

JohnSantos

Guru

@asterisco

Are you seeing any error messages or facing challenges when attempting to add users to your DocuSign account? Understanding the specific issues you're encountering could assist in diagnosing and resolving the problem.

Please note, if you have a Standard Pro or Business Pro plan, there is a user limit of 50. Additionally, ensure you have administrative access to the account, which requires admin privileges but not necessarily Org Admin access.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Alejandro.Ramos

Docusign Employee

Hi @asterisco,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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