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kateenteaNew Voice
New Voice
June 5, 2025
Solved

DocuSign Rooms Trial Expired – How Can I Retrieve My Documents?

  • June 5, 2025
  • 4 replies
  • 162 views

My trial account for DocuSign Rooms expired, and I need access to documents that were stored there. Please help.

Best answer by Melanie.Panguito

Hey ​@kateentea,

Thank you for the information. So you cannot switch from eSignature to Docusign rooms, as stated in the article: Switch Between eSignature and Rooms. Have you tried resetting your Docusign Rooms password? See instructions here for multiple accounts: How do I reset my Docusign password?

I would also suggest contacting the Docusign Rooms Administrator who added you as a member of that account to check your status, whether active or closed.

 

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

 

4 replies

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 6, 2025

Hello ​@kateentea,

Thank you for reaching out, and a warm welcome to the Docusign Community!

We're sorry to hear about the loss of access to your documents. Rest assured I am here with you every step of the way and will work with you in any way I can. 

To assist you effectively, could you please provide more details about the expiration of the Docusign Rooms trial account? Specifically, could you describe step-by-step what actions you took before the issue appeared? If you encounter any error message when trying to access Rooms, please share them with us. If you have a screenshot that could help illustrate the problem (without any Personally Identifiable Information), that would be greatly appreciated. Finally, have you already created a case regarding this issue?  👉 Open a Support Case 

I look forward to your update. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

K
New Voice
kateenteaNew VoiceAuthor
New Voice
June 9, 2025

Hi Melanie,

 

Thanks for replying. When trying to log in to DocuSign rooms, it’s not doing anything. It goes back to the log-in page. When I tried logging in to DocuSign e-Signature, it let’s me in and that’s when I see a red message that says trial expired

 

M
Docusign Employee
Melanie.PanguitoDocusign EmployeeAnswer
Docusign Employee
June 11, 2025

Hey ​@kateentea,

Thank you for the information. So you cannot switch from eSignature to Docusign rooms, as stated in the article: Switch Between eSignature and Rooms. Have you tried resetting your Docusign Rooms password? See instructions here for multiple accounts: How do I reset my Docusign password?

I would also suggest contacting the Docusign Rooms Administrator who added you as a member of that account to check your status, whether active or closed.

 

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

 

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 25, 2025

Hi again ​@kateentea,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

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