Hello ​@kateentea,

Thank you for reaching out, and a warm welcome to the Docusign Community!

We're sorry to hear about the loss of access to your documents. Rest assured I am here with you every step of the way and will work with you in any way I can. 

To assist you effectively, could you please provide more details about the expiration of the Docusign Rooms trial account? Specifically, could you describe step-by-step what actions you took before the issue appeared? If you encounter any error message when trying to access Rooms, please share them with us. If you have a screenshot that could help illustrate the problem (without any Personally Identifiable Information), that would be greatly appreciated. Finally, have you already created a case regarding this issue?  👉 Open a Support Case 

I look forward to your update. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
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Hi Melanie,

Thanks for replying. When trying to log in to DocuSign rooms, it’s not doing anything. It goes back to the log-in page. When I tried logging in to DocuSign e-Signature, it let’s me in and that’s when I see a red message that says trial expired

Hey ​@kateentea,

Thank you for the information. So you cannot switch from eSignature to Docusign rooms, as stated in the article: Switch Between eSignature and Rooms. Have you tried resetting your Docusign Rooms password? See instructions here for multiple accounts: How do I reset my Docusign password?

I would also suggest contacting the Docusign Rooms Administrator who added you as a member of that account to check your status, whether active or closed.

Sincerely,

Melanie | Docusign Community Moderator
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Hi again ​@kateentea,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!