DocuSign Rooms Trial Expired – How Can I Retrieve My Documents?

Hello ​@kateentea,

Thank you for reaching out, and a warm welcome to the Docusign Community!

We're sorry to hear about the loss of access to your documents. Rest assured I am here with you every step of the way and will work with you in any way I can. 

To assist you effectively, could you please provide more details about the expiration of the Docusign Rooms trial account? Specifically, could you describe step-by-step what actions you took before the issue appeared? If you encounter any error message when trying to access Rooms, please share them with us. If you have a screenshot that could help illustrate the problem (without any Personally Identifiable Information), that would be greatly appreciated. Finally, have you already created a case regarding this issue?  👉 Open a Support Case 

I look forward to your update. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark this as "Best Answer" to help others too!

Hi Melanie,

Thanks for replying. When trying to log in to DocuSign rooms, it’s not doing anything. It goes back to the log-in page. When I tried logging in to DocuSign e-Signature, it let’s me in and that’s when I see a red message that says trial expired

Hi again ​@kateentea,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!