+1hi i am trying to use/send a template on an ipad that i created on a desktop and when i click on the template from template a box pops and says “ Unsupported Features” To use this template, please log in with a computer.
Not sure what this is, other templates work fine. Is there something that i can do to make this work. I have a service company and would like to have our field techs use instead of paper forms.
thank you
Best answer by Alejandro.Ramos
Hi
Thank you for following up.
We will gladly take a closer look at your template. To do so, please include it as an attachment in a new support case, after filling out the form provided below:
https://support.docusign.com/en/contactSupport
If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. If needed, you may call us at one of the phone numbers listed here:
Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+14Hi
Probably your template has some features that is not compatible with iOS app. A simple workaround (while you don’t fix it) is to use your Safari or other browser directly from your iPad.
I strong suggest you to review this article below and check if your template has some tabs/fields not compatible.
Supported Fields and Properties for Offline Signing with DocuSign Mobile Apps
A simple test you can do is duplicate your template and start to remove some advanced features > save > test in your iPad. The other option is open a case with our Customer Support team, providing the TemplateID and ask them to check what fields are incompatible (some extra tasks can be necessary).
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1I am having the same issue. I’ve read the documents shared in the original response, and I think my template is only using the approved fields.
+15Hi
Thank you for following up.
We will gladly take a closer look at your template. To do so, please include it as an attachment in a new support case, after filling out the form provided below:
https://support.docusign.com/en/contactSupport
If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. If needed, you may call us at one of the phone numbers listed here:
Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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