Unauthorized Renewal Charge of USD 990 & Refund Request – Account ID 94667241

Dear DocuSign Billing Team,

I am writing to dispute a recent charge and request the immediate cancellation of a subscription billed to my personal credit card.

Account Information:​

• Account ID: 94667241
• Account email: kitagawa@yo-ren.com
• Payment card: personal credit card ending in 5014

Background:​

• In 2023, I registered this DocuSign subscription on behalf of my former employer, Yo-ren, and paid the annual fee (approximately USD 300) with my personal credit card.
• I left Yo-ren on October 31, 2024, and have had no involvement with this account since then. I neither authorized nor benefited from any subsequent renewals, including any charges made after my departure.

The issue:​

• On October 25, 2026, DocuSign charged USD 990 to the same credit card — more than triple the original subscription amount. I was not notified of this charge and did not consent to it or to any change to the plan (such as added seats, plan upgrades, or add-ons).
• As I have had no affiliation with Yo-ren since October 2024, this charge to my personal payment method is unauthorized.

What I am requesting:​

1. A full refund of the USD 990 charge dated October 25, 2026.
2. The immediate cancellation of this subscription and all auto-renewal authorizations associated with my payment method, so that no further charges occur.
3. Written confirmation of both the refund and the cancellation.
4. Copies of the invoices and billing details for the last two billing cycles, for my records.

Please note that I have also initiated a chargeback with my card issuer regarding this transaction. However, I would prefer to resolve this directly with DocuSign and am happy to withdraw the dispute once the refund is processed.

I look forward to your response within 5 business days. Please contact me at 4321411@qq.com with any questions.

Sincerely,
Li Hong Wei
Cardholder of the payment method on Account ID 94667241