Hi Guys,

I was recently asked to sign some documents using Docusign. I went to the site and download the windon OS program. Unfortunately, the program I downloaded required 64 bit mine is 32 bit. We went through a bunch of different ways with the company and I even tried Acrobat which they would not accept. Finally we signed the documents with 3 different witness. Which was crazy! Is there a windows 10 32 bit program???

2 replies

Userlevel 3
Badge +11

Hi @chevyone,


Welcome to the Docusign Community!


We are glad to have you here and can't wait to help share as much knowledge as possible.


I am sorry to hear that you weren’t able to install our application in your 32 bit Windows PC, but I will gladly share more details on the topic.


Our eSignature application is a web based application. This helps you sign your agreements through almost any device without the need to install any software.


However, after checking our current Downloads Catalog, I also see that most of our Windows based applications are available for 32 bit Windows.


Docusign- Downloads 


This leads me to believe that we might not be on the same page as to what Docusign application in specific is causing this issue. I would really appreciate if you could share more details regarding what application in specific is behind the situation.


In the meantime, you can find a step by step guide on how to sign a document through our eSignature application, here:


Sign a document | eSignature


Feel free to let us know if you need further assistance with this. 


Thank you for using Docusign, we hope you have a wonderful rest of your day! 


Best regards,


Alejandro R. | Docusign Community Moderator  


Please click "Best Answer" below if you find my reply to be a valid solution to your issue!


Userlevel 3
Badge +11

Hi @chevyone,


I hope you are doing well.


I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 


If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!