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We are starting to utilize our OnBase DocuSign integration and have run into a few issues. Our theory is to start in OnBase and end in OnBase. User uploads to DocuSign, DocuSign returns to user once signed.
Issue 1: When a User is trying to check envelope status, User receives an error of “Access Denied.”
Issue 2: When a User selects multiple documents and right clicks, send to document, all documents are present in the envelope. If they select multiple documents and use the Ribbon Icon for DocuSign, only the topmost document appears in the envelope.
We think issue 1 is related to Sharing, but cannot find the fix. Issue 2 may be a bug, but Hyland has not yet responded.
We are on OnBase v 24.1.1000.
Any support would be appreciated!