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DocuSign Retrieve Installation Package - O-00717096

R
Newcomer
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A couple of weeks ago I received an email with a link to retrieve Installation Package -  O-00717096. However, this link is no longer working - can you please provide me with a new one.

Thanks.

Best answer by David.Schmitz

@Rikke Brondsted I would suggest creating a DocuSign case for this request.  The link was probably short lived giving enough time to download the file but DocuSign would likely not post an product link that is for a paid add-on package.

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Rikke Brøndsted
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  • David.SchmitzValued Contributor
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  • 557 replies
  • Answer
  • February 6, 2024

@Rikke Brondsted I would suggest creating a DocuSign case for this request.  The link was probably short lived giving enough time to download the file but DocuSign would likely not post an product link that is for a paid add-on package.

R
Newcomer
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I just need a new link to retrieve installation package. Can this please be arranged?

Rikke Brøndsted
N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • 2554 replies
  • February 21, 2024

Hello @Rikke Brondsted ,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that the link to install Retrieve is no longer working, I understand you are looking for a new one.

 

Unfortunately, the only way to get a link to install Retrieve is by directly contacting DocuSign Support by creating a case as the link is not posted in any public articles or official places.

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
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