Connection with CSC platform

Forum|Forum|2 years ago
April 16, 2024
2 replies
152 views

Our CSC Entity Management platform claims to connect with Docusign but after uploading docs and selecting signers i get the message ‘envelope creation failed’. Why?

N

nathaly.monge

Docusign Employee

Hello @Thingy ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I’m sorry to hear that you are getting an error. I understand you are getting this error when trying to create the needed envelope.

Some integrations are owned by DocuSign to which we support and others are created by the other party to which they support, the one you mentioned is, unfortunately. not supported by us. CSC Entity Management support will be in the best position to help fix the issue.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @Thingy ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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