CaptivateIQ Intergation

Forum|Forum|2 years ago
August 14, 2024
11 replies
354 views

I am getting the following error when sending envelopes via Captivate IQ with the DocuSign integration:
“ DocusignIntegrationError

The user name for the recipient is invalid. The user name is invalid for recipient Id 00000000-0000-0000-0000-000000000000 “

Has anyone encounter this issue in the past? I’ve verified my data and everything looks okay.

Best answer by hanna.milwer

Hi @nathaly.monge

We managed to fix the error by fixing the “Add recipients” field.
Our issue was with the admin that received the copy.
Once we fixed that, it worked properly.