@GCM 

If the person has not signed - then ‘correct’ should be an option. Are you the original sender? I believe only the original sender (or ‘owner’ of the envelope if it was transferred) can correct an envelope.

You can also try the other troubleshooting steps:

Use a different browser

Clear Cookies

Use a mobile phone with wifi - or on network (try each)

Log out and back in

If you have a VPN try accessing the envelope with VPN turned off

Reboot the computer

good luck

mr1

Hi mr1! 
One of the persons never signed as never got the email (the email is wrong). Im the original sender and is not giving option of “correct” in any device.
In the phone app gives me the opcion off “Duplicate” and send a new one with new information or just “Cancell”

thank you for the response.

@GCM 

that’s odd. Is there a box marked ‘more’? Or the three dots/lines that will give further options? I don’t use the mobile so I’m not what you’re seeing. 

this is a link for the DocuSign FAQ, maybe there’s something useful there…

good lcuk

https://docusign.my.site.com/s/articles/FAQs-related-to-correcting-envelopes-in-DocuSign?language=en_US&rsc_301=

mr1

​Hi ​@GCM,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!