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We recently completed the setup guide for the DocuSign connection in LaserPro but it doesn’t seem to be working properly. For example, it isn’t prompting the recipient to sign. We’ve gone through the normal channels to request support from both LaserPro and DocuSign but each refers us to the other. Hoping someone who has already gone through this process and is familiar with the integration might have some tips.
- Community Moderator
Hi
Sorry to hear about the back and forth between the LaserPro and Docusign team. It definitely makes sense that you're reaching out to others who’ve gone through the setup.
DocuSign does support integration with LaserPro, but it is a third‑party product that DocuSign doesn’t own. Hopefully, someone in the Community who has already navigated this can share tips or insights to help move things forward. If you're comfortable, feel free to DM me your case number as well. Happy to take a look and see what I can do to help.
Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
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